At our recent Customer Advisory Board and User Forum sessions, we recently launched Project Enable - a root and branch review of Kim’s back office functionality so that we can make it even easier for Super Users to configure Kim.
Following an initial period of internal review and collation of existing requests, we are now ready to formally engage you all in this project. Customer feedback has always been a key driver for our platform development and Kim would not be anywhere near as powerful as it is today without your input, so we greatly appreciate your involvement and your time and effort.
With this in mind, please find attached a questionnaire to capture your initial suggestions as to how you believe we can improve the Super User back office experience. We would ask that you collate all feedback from your team into the attached and return to Andy Daws by no later than Monday 6 July.
Sometimes the smallest ideas can have the biggest impact, so please do not hold back on providing ideas both big and small! The questionnaire has been divided into separate sheets for each of the eight back office tabs (note, not all super users have all eight tabs, so you can simply ignore any that you are not familiar with).
To help you complete the attached we have included examples of existing suggestions in many of the tabs. For both these and any new items that you add please select from the Priority drop-down list. A number of existing items could arguably fall into more than one tab, so we have items in the tab that seems most relevant. Please adopt the same approach for any additions you make.
Once we have received all the feedback we will analyse responses and, over the summer, circulate a full list of all suggestions with their priorities. We will then facilitate Project Enable meetings to discuss, prioritise and scope agreed priority enhancements as part of a rolling release programme to enhance Super User experience.
Hopefully the above and attached are fairly self-explanatory, but please do not hesitate to ask if you need any further guidance.
Please direct all questions to Andy Daws.