Common examples are any process which leads to a decision or deliverable, various types of service request, incident management and investigations.
Each of these categories can be found in multiple business units or functions across an organization with content tailored to the specific subject or domain, although they may not necessarily be identified as case-based work by those engaged in the activities.
Traditionally, buyers of case management software were forced to choose between a custom coded solution or an off-the-shelf product designed to fit the most common scenarios. Both had limitations, but were largely fit-for-purpose at a time when business processes were relatively static. As the pace of technological and business change accelerated, the software industry responded with so-called “low-code” software applications. These were designed with a degree of configurability, but usually still require a significant amount of development, meaning they too can quickly become the proverbial “Achilles heel.”
Dynamic Case Management (DCM), or Adaptive Case Management (ACM) as it’s sometimes called, is the process of handling case-based work using technologies that have been designed to cater to today’s more dynamic work environment. Here at Kim, we believe dynamic business conditions call for truly dynamic software. Kim represents a new generation of adaptive platforms that moves beyond traditional and low-code environments to offer the world’s first no-code (yes, that’s zero code) cloud platform with industry-leading DCM capabilities.
Kim was designed to empower knowledge workers in any domain to become “citizen developers,” capable of creating their own DCM applications using only a series of intuitive on-screen wizards to automate processes, workflows, documents and dashboards without a line of code in sight! Across the world and in multiple languages, Kim’s unique DCM capabilities are being used by lawyers to create complex case management applications; by HR professionals to build intuitive self-service tools for people managers and their team members; by Compliance managers to deliver innovative risk-management solutions to the business; all with no code, no footprint and no hassle.